Shipping & Returns
Do you ship outside of the USA?
We love everyone, but for now we only ship domestically to the 50 states and Puerto Rico. But it’s not forever! We’re working hard to expand to other countries and we’ll let you know when we’re there.
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I am so exited.. When will I receive my order?
We are excited too. We can't for you to open your package! Orders will be shipped out within 3 business days.
Once your order ships, you’ll receive a shipment notification email with a tracking number so you can follow your items’ journey if you feel like it.
Keep in mind that it sometimes takes our carrier takes 1-2 business days to update the tracking for your order. So if you don’t see it right away, don’t panic, good things take time, standard shipping takes 3-5 days. However, due to the current weather situations nationwide, you may experience delays with your package. If you do not receive your items within 14 days of placing your order, please reach out to us at wag@ourcleanpaws.com We’re on it! Just be sure to include your order number in the email and we’ll look into it and get back to you ASAP.
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CANCELLATIONS
If you would like to cancel your order - please notify us within 2 hours of placing your order - our teams work fast - during normal business hours M-F 8am to 5pm EST
RETURN & EXCHANGE POLICY
We hope you love Our Clean Paws as much as we do! But if you don't, that's okay—we'll still love you. We invite you to try any of our products for up to 30 days. If you are not satisfied in any way, contact us, and we will exchange it. You may also send the product/products back within the 30-day return window for a full refund less any shipping fees.
This policy applies only to products purchased directly from ourcleanpaws.com. If you purchased directly from another retailer, such as Amazon, CVS, etc., please refer to their return/refund policy.
Products received over 30 days ago are no longer eligible for credit/exchange or refund, but we welcome your feedback. Additional information can be found in FAQ's
Please see OUR CLEAN PAWS™ Customer Care Hours of Operation:
Monday - Friday: 8 am - 5 pm Eastern / 5 am - 4 pm Pacific
Call or text us at 813-580-8877 or email us at wag@ourcleanpaws.com